The 12 questions most often asked by our subscribers in Montreal, Quebec City, Laval, Gatineau and across French-speaking Canada.
NovaQuebec is a company specialized in IPTV services and subscriptions in Quebec. Our goal is to offer clients a top-tier TV experience with a vast selection of Quebec, Canadian and international channels, high image quality and affordable prices. Our passionate team of IPTV experts is based in Montreal and dedicated to every subscriber.
We accept Interac e-transfer (fastest for Quebecers), Visa, Mastercard and PayPal. All transactions are SSL-encrypted. The Interac payment procedure is sent directly in your order confirmation email.
To avoid any technical issue: 20 to 30 Mbps minimum for HD, 30 to 50 Mbps for 4K UHD. Although Wi-Fi works, we strongly recommend an Ethernet cable when your router is in range. You can test your speed at fast.com/en/ca.
If you have a promo code, you can get a discount on your IPTV order total (excluding hardware). Go to the Order page and enter your code in the Notes / Referral field. The discount will be calculated automatically.
We process orders on average in 5 to 15 minutes after Interac payment receipt. In over 90% of cases, activation is done within the hour. Our customer service can track your order at any time.
Once your order is paid, we assign an IPTV access to your device based on the plan chosen. Visit our Setup page for the step-by-step IBO Player tutorial. If you encounter difficulty, contact us via WhatsApp — a Quebec-based technician will guide you.
No, renewal is never automatic at NovaQuebec. We send an email a few days before expiration to remind you to renew if you wish. Renew before expiration to avoid any service interruption.
To use NovaQuebec, you need a stable Internet connection and a device that can install IBO Player. Our recommended options: Formuler Z10/Z11 boxes (designed for IPTV), Android Box, Firestick/Fire TV, Apple TV, Samsung/LG Smart TV, Android TV, tablets and smartphones. Only Roku is not compatible with our service.
NovaQuebec lets you watch live TV channels, movies, series and other AV content via Internet streaming. After payment, you receive your IBO Player credentials with setup instructions. You immediately access over 18,000 channels — at home, traveling or on the go.
No — only one active device at a time per NovaQuebec subscription. You can install IBO Player on multiple devices (Smart TV, Firestick, mobile), but only one stream can play simultaneously. For multiple streams, opt for multi-screen plans (contact us).
NovaQuebec offers a 7-day functioning guarantee from activation. If the service does not work properly and we cannot resolve the issue, you are refunded. Beyond 7 days, the subscription is no longer refundable, but you can stop it anytime without fees or commitment.
Yes — NovaQuebec offers a free 24-hour trial. Fill the form on the homepage and receive your credentials within 5 minutes. You can also opt for a short subscription (1 month at $9.99) to test, then switch to a 12-month plan and save up to 50%.