Privacy Policy

1. Acceptance and scope

By accessing https://novaquebec.ca, you signal your acceptance of the terms relating to the protection of your personal data. Your information is processed in strict compliance with this policy, consistent with Quebec Law 25 on personal information protection and the federal Canadian PIPEDA.

2. Data collected

NovaQuebec collects only the data needed to provide the service:

• Identity: first name, last name, email, WhatsApp number
• Order: selected plan, payment method, city
• Technical: IP address, device type, browser, IBO Player MAC
• Navigation: pages visited, time spent, session cookies

3. Use of cookies

We use cookies to optimize our site and improve its efficiency. These small files stored by your browser help us understand the favorite pages of our visitors, personalize content and measure site performance (via anonymized Google Analytics). You can disable cookies in your browser settings.

4. Purpose of processing

Your data is used exclusively to:

• Activate and manage your NovaQuebec subscription
• Send you IBO Player credentials and renewal reminders
• Provide personalized technical support
• Improve service quality via anonymized statistical analysis

5. Data sharing

NovaQuebec does not sell, rent or exchange any personal data with third parties. In certain legally exceptional situations (judicial requisition, request from Canadian authorities), we will be required to disclose certain information in accordance with the law.

6. Data security

We implement robust security measures to protect your data: SSL/TLS encryption on all transmissions, hashed passwords, restricted database access, encrypted backups. No personal information will be shared without your explicit consent.

7. Data retention

Your data is retained for the duration of your active subscription, plus a 24-month period after termination for accounting and tax compliance, per Canadian legislation. Beyond that, your data is permanently deleted.

8. Your rights (Law 25 / PIPEDA)

Under Quebec Law 25 and PIPEDA, you have the following rights:

• Right of access to your personal data
• Right of rectification
• Right of erasure ("right to be forgotten")
• Right of portability
• Right to object to processing for marketing purposes
• Right to file a complaint with the Quebec Commission d'accès à l'information

To exercise these rights: [email protected]. Response time: 30 days maximum.

9. Copyright

All trademark and logo copyrights appearing on our site belong to their respective owners. NovaQuebec has no affiliation with these brands unless explicitly mentioned.

10. Modifications

NovaQuebec reserves the right to modify this privacy policy at any time. Changes take effect upon publication. We invite you to check this page regularly.

11. Contact

For any question about privacy or your data: [email protected]. Data Protection Officer: NovaQuebec, 1100 Boulevard René-Lévesque Ouest, Suite 2500, Montreal (QC) H3B 4N4, Canada.